FAQ

FAQ
  1. How long have you been in business? 
    Roots and All was founded August 2017, and officially began selling products January 2018. We are still very young!
  2. Where are you located?
    The beautiful bayside town of Bellingham, Washington.
  3. Do you ship outside the U.S.?
    Unfortunately, not currently. 
  4. Is your coconut oil in a solid or a liquid form?
    Coconut oil melts at 76° Fahrenheit, so it turns to liquid at that temperature and up. It's safe to use and consume as a liquid or solid and does not require refrigeration.
  5. My coconut oil has minute brown specks in it. Is this normal?
    Yep! This occurs in approximately 1% of our coconut oil jars. The absence of processing and refining means minute brown or black specks are natural, and perfectly safe to consume.
  6. What does "unrefined" mean when it comes to your coconut oil?
    We do not bleach our coconut oil, unlike refined products. This preserves the maximum amount of nutrients, and the natural rich, intoxicating flavor. 
  7. What is your return policy?
    We stand behind our quality: Satisfaction guaranteed. If you are in any way not satisfied with our product, you may return it within 30 days of receipt for a 100% refund, return shipping covered.